The latest South African Customer Satisfaction Index (SA-csi) for short-term insurance 2021 shows Virseker and Momentum are the only two insurers on industry par, in the overall Customer Satisfaction measure. They also have the most loyal customers and are on par with that measure. Absa, Old Mutual Insure, Auto & General, Standard Bank and Nedbank are all below par and show a decline in previous 2020 scores, except for Absa which enters the SA-csi for the first time. All insurers perform below par on loyalty, with Nedbank having the lowest loyalty score.
