The South African Customer Satisfaction Index (SA-csi) reported on customer satisfaction for Life insurers for 2021. The index surveyed over 2 100 customers of SA’s largest life insurers by market share, during the last quarter of 2021. With an index score of 84.9, Absa Life emerged as the market leader in 2021, followed by Metropolitan and FNB Life. Standard Bank Life Insurance, Old Mutual, Sanlam and 1Life Insurance are on par with the industry average, while Discovery Life performed below par.
